Through the Implementation of the Social Accountability Framework (ISAF), Community Accountability Facilitators across Cambodia are helping bridge the gap between citizens and public service providers. Trained by World Vision International and supported by the World Bank and development partners, these local volunteers empower communities—especially women, people with disabilities, and rural families—to voice concerns, understand their rights, and improve access to education, health, and local administrative services. Their efforts have led to tangible improvements, including shorter wait times at health centers, higher school enrollment, cleaner and safer learning environments, and stronger trust between communities and authorities—demonstrating how citizen feedback can drive better, more responsive public services.

Svay Ta Yean Health Center, once plagued by poor infrastructure, low patient turnout, and weak accountability, has undergone a remarkable transformation through the Implementation of the Social Accountability Framework (I-SAF). In early 2023, under the leadership of Mr. Chan Boran and with support from STAR Kampuchea, community feedback was gathered through scorecards, interface meetings, and joint action plans, sparking major improvements in service delivery, transparency, and infrastructure. Today, the health center operates 24/7, treats patients with dignity, and actively engages with the community. Monthly patient visits have tripled, and deliveries have increased significantly. Residents praise the staff’s professionalism and kindness, while management commits to sustaining progress through continuous collaboration and accountability. What was once a struggling facility is now a trusted hub of quality healthcare and citizen engagement.

In Svay Rieng, a simple idea—connecting citizens with local authorities—has sparked a wave of transformation. Through the Social Accountability Framework (ISAF), volunteers like Keav Sothea and local leaders are rewriting the future of public services. From cleaner health centers to improved schools and transparent governance, this initiative proves that when communities speak, progress answers.

This article highlights how 2,400 children in Bukanga Lonzo, Kwango Province, have officially received birth certificates thanks to advocacy efforts led by World Vision. Through its Citizen Voice and Action (CVA) approach, the organisation worked alongside local authorities, the civil registry and community partners to regularise the status of children who had never been registered at birth. The piece underscores the importance of legal identity as a gateway to fundamental rights, including access to education, healthcare and public services. It features testimonies from local leaders, judicial authorities and parents, illustrating both the legal significance and the emotional impact of receiving a birth certificate. Beyond celebrating the milestone, the article also raises awareness about the legal requirement to register children within 90 days of birth and calls for continued collaboration to ensure that every child is recognised, protected and given a fair start in life.

In this 2025 Annual Report, discover powerful stories that highlight World Vision Zimbabwe's (WVZ) transformative impact on the lives of the most vulnerable children. Driven by an unshakable dedication to championing the well-being of girls and boys in need, we are strategically refocusing and amplifying our efforts to tackle extreme vulnerability head-on.

World Vision is deeply concerned for the well-being of children and their families affected by the earthquake: Children are among the most affected, facing increased risks, loss of learning, and urgent protection needs. World Vision is providing life-saving relief assistance to the children and the families affected by the earthquake. We aim to support 500,000 people, including 85,057 boys and 86,902 girls, through both immediate relief and long-term recovery efforts.

Four years into the war in Ukraine, children remain at the centre of a deepening protection crisis. Today, one in three children in Ukraine requires humanitarian assistance, as sustained exposure to violence, displacement, family separation and the erosion of essential services continue to shape their daily lives.