ISAF Highlight Report: Improving Public Services through Social Accountability

The Implementation of the Social Accountability Framework (ISAF) in Cambodia aims to improve local service delivery through enhanced accountability of service providers and local authorities. Through ISAF, citizens are informed about the services they are entitled to receive, they assess the quality of these services and provide feedback while dialogues with sub-national authorities are fostered and joint actions to address issues are identified and implemented. ISAF originated from the National Programme for Sub-National Democratic Development (SNDD) of the Ministry of Interior (MoI) in Cambodia. Under the leadership of the Royal Government of Cambodia, donors, international organizations and Civil Society Organizations (CSOs) joined forces behind this project.WorldVision (WV) participated in the design of ISAF in 2014 and was one of the first CSOs to pilot it in six districts in 2015.