Case Management System Manual

The Case Management System Manual: (Re)integration Assistance for Survivors of Human Trafficking has been designed to equip the government caseworkers, World Vision staff and nongovernmental organisation (NGO) partners to provide quality service through case management, helping trafficking victims to sustain a healthy and independent life. Since World Vision’s primary engagement with case management is community-based (re)integration, this manual focuses on this last stage of the post-exploitation journey.

 

The case management system aims to provide individualised assistance for trafficking victims by identifying their needs, providing mental and financial support, and regularly checking on their progress. Alongside the development of the case forms, the project has provided a number of skill trainings for government caseworkers, World Vision staff and NGO partners who work on the front line with trafficking victims. The manual is designed to help refresh the skills the caseworkers have learned and serves as a reference when they face challenges in their work. It will also be a learning resource for the newly assigned caseworkers who provide community-based (re)integration assistance.